At Oracle Fusion, we deliver Technical solutions to leading companies worldwide so they can assess, acquire, and manage their workforce for improved business performance. To realize our vision of making our innovative and comprehensive solutions synonymous with talent leadership, we look to attract, hire, and retain the best talent in the industry. Fusion Application Technologies Support Team is expanding to support our rapidly increasing customer base. The team partners with development in supporting early adopters and new customers. It is a unique opportunity to be part of the future of Oracle Support and help shape the organization to benefit our customers, employees and the organization overall. If you are excited by the notion of being able to define a group from early stages on and shape our collective future then this is the place to be.
The position is for the Fusion Applications Technologies team focus area Business Intelligence & Reporting.
Mandatory Technical Skills:
I. Business Intelligence
BI Publisher (BIP)
Oracle Business Intelligence Enterprise Edition (OBIEE)
Oracle Transactional Business Intelligence (OTBI)/Oracle Business Intelligence
Applications (OBIA)
Real Time Decisions (RTD)
II. Operating System (Intermediate):
UNIX:
Basic Unix commands
Usage of Putty
Basic knowledge of Shell Script
Windows:
Basic OS commands
Create, Start and Stop services
Creation and usage of O/S variables (System, Environment)
III. Database Related (Intermediate):
Conversant with Oracle Database.
Good knowledge of SQL queries , PL/SQL , SQL Tools.
IV. ERP Related (Intermediate):
Exposure in running Application, working on BIP reports and troubleshooting issues related.
V . Fusion Middleware Related (Intermediate):
WebLogic Server: Familiar with WLS architecture concepts. Desired experience with WebLogic Server
Object Orientation and Java literacy: Deep understanding of Object Oriented design concepts (such as inheritance) and experience of supporting/troubleshooting applications implemented in java (ability to analyze/relate to java exception messages in log files,class loading issues, basic understanding of JVM operation). Knowledge of J2EE and EJB preferred. Past Programming or white box testing experience in Java and other web technologies is preferred.
XML: skilled in reading/writing/validating and processing reasonably complex XML documents. Familiarity with DTD's, Namespaces, XML Schemas, XPath and XSLT.
Exposure to WLST Scripts.
Mandatory Skills (Others):
Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques.
Extensive experience monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations.
Ability and attitude to assist junior members of the team in training on new products and technologies is highly desired
Excellent communication skills. Able to produce audience appropriate communication with executives support personnel and customer personnel in tense escalated situations.
Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what cause is and what is symptom.
Good organizational skills. Be able to develop a coherent plan of action that meets everyone’s needs to resolve a given situation as quickly as possible.
Self starter, works well unsupervised or with limited supervision.
Note: This role may need you to work on weekends and multiple shifts on rotation basis.
